Graduate UX Experimentation Researcher

The Hut Group · Competitive · North West England

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THG is one of the world's fastest growing and largest online retailers. We have over a decade of experience building and growing brands in the Beauty and Wellness sectors, in over 160 markets. We create brilliant digital brand experiences and our in-house team design, develop and build a bespoke proprietary technology platform that is used by hundreds of millions of people worldwide.

To support our ambitious growth, we are looking for commercially astute, ambitious individuals that can bring fresh and innovative thinking to THG and play a part in driving the Group forward on its truly exciting journey.

Technology is at the heart of the business, core to the growth and internationalisation of all brands that sit under the THG umbrella. Our platform currently supports 177 international sites, in 47 different languages and 23 payment methods. From hosting, all the way through to logistics, we power it all through efficient and scaleable technology which has been developed in house! With 600 technologists globally, we are squarely focused on bigger ideas with innovation, creativity and outside of the box thinking. We look for individuals with a passion for creating robust and cutting-edge systems that help our business' and our clients grow their e-commerce presence.

 

Role

As a graduate UX Experimentation Researcher you will be responsible for coordinating the lifecycle of experiments for The Hut Group's customer facing websites; Including the ideation, planning, QA and the roll out of robust and insightful experiments.

 

Requirements

 

- Knowledge of A/B testing and optimisation
- Understanding of hypothesis creation, statistics and results interpretation. 
- Analytics knowledge 
- Understanding of Quality Assurance (QA) processes and methodologies. 
- Methodical and logical approach to QA 
- Ability to communicate to various teams regarding experiment progress 
- Knowledge of eCommerce 
- Exposure to UX/UI principles and design 
- Ability to perform well in a fast paced environment 

Responsibilities

- Follow a user centred approach, ensuring both qualitative and quantitative data are being used to support hypotheses 
- Gather stakeholders' requirements regarding business problems 
- Support in the facilitation of planning experiments to determine hypotheses, metrics, durations and technical requirements 
- Formulate research and test plans (including hypothesis creation) spanning the discovery, exploration, evaluation, and validation phases of projects 
- Understand user behaviours, identifying pain points and ensuring insights can be delivered from both winning and failed experiments. 
- Work closely with design, development and data science teams to implement A/B tests 
- Conduct experiments across multiple locales and international customer groups 
- Conduct multi device audits 
- QA A/B experiences on websites to ensure that they perform as expected including usability, functionality & cross device checks 
- Communicate issues and errors identified in QA to the relevant teams and work collaboratively to ensure the correct solution is reached & provide sign off for experiments. 

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