Graduate Account Success Manager

Deliveroo · Competitive · London (central)
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When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.

We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes.

As an Account Success Manager in the newly formed Account Success team, you will play a role in shaping the future of Deliveroo Account Management. You will manage a large portfolio of restaurants, driving both commercial and operational performance. This team handles all new restaurants joining the platform and plays a crucial role in their long term success. For the right candidate, this position has strong opportunity for progression and will jump-start a successful career within the tech space.

What You'll Do:

- Drive Growth: You'll be responsible for the progress of your portfolio of restaurants. Ensuring that new restaurants are setup for success on the platform and continue to grow through strong operational performance.

- Analyse Data: You'll be required to analyse data from hundreds of accounts and make decisions as to which accounts you should be focusing on to drive results

- Own your Portfolio: You'll need to manage hundreds of relationships ensuring that our newest restaurant partners have the best possible Deliveroo experience

What We're Looking For:

The right candidate will be hungry, ambitious and motivated to work within a fast moving environment. As a guide, the ideal person will possess the following:

(Remember, this is just a guide, and if you see something you can't tick off... good, you can learn here)

- A degree (this is a great role for recent grads with an entrepreneurial mindset)

- Be comfortable looking at and acting on data

- Experience and confidence in talking to multiple different restaurants

- Ability to take ownership and work within demanding targets

- An interest in all things food and restaurants. Deliveroo is a company of people unapologetically passionate about what they do - if you're not into food, you soon will be.

Personal Qualities:

- Perseverance and grit - you're a hustler and you're not afraid

- Competitiveness - you'll be working within a highly efficient team who like to win (as individuals and together)

- Curiosity - you're a lifelong learner who is always striving to be outside of your comfort zone and test new ideas

- Top notch people skills - you have bags of emotional intelligence which can be used to win round even the toughest of accounts

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